The Survey Institute


Our Firm

The Survey Institute is a full-service metrics organization capable of conducting your entire survey research project from start to finish. The Survey Institute was founded on the guiding principles of data integrity and providing meaningful information. Those principles are as true today as when the organization was initially founded in 1999. Integrity is the cornerstone upon which we have built reputable products and services that provide unique insights into every client’s project.


Our Mission

The mission of The Survey Institute is to convert research data into meaningful information for driving business strategy. Simply collecting data and converting it into numbers gives you nothing more than more numbers. It is only by transforming that data into mission-critical information that true value is gained. Effective action by management requires meaningful information…not just data. As data is converted into usable information, uncertainty in the business environment decreases, and the value of your research project dramatically increases. We understand this critical component of survey research, and we strive to ensure that every client’s project provides insight not just more data. It is this very philosophy, our mission, that has allowed us to conduct surveys in nearly 90 different countries and in 30 different languages.

We are committed to providing decision-support to every client so they understand the best methodology for their survey audience and the meaning of their survey results. We do not perform the infamous “research and run” approach. After delivery of your results, we will either meet face-to-face or conduct a conference call to thoroughly explain the meaning of your survey results. In addition, unlike many of our competitors, we can offer PhD involvement in every step of the process to ensure your project is focused and scientifically sound for your given parameters.


Our Promise

In addition to our strong commitment to providing meaningful information to drive business strategy, we at The Survey Institute are very committed to eliminating the many frustrations clients typically experience with research projects. Therefore, we have developed a proprietary system and method by which to deliver reports without overwhelming our clients with a collection of paper, binders or even a laundry list of “potential” e-reports. With our unique report delivery system, known as S.M.A.R.T.® (Survey Management And Reporting Tool), you can easily navigate through your survey data with just a click of the mouse. When it comes to survey reporting and analysis, our clients are in the driver’s seat. With the flexibility of S.M.A.R.T.®, you may choose between viewing, sorting, hiding and printing off a variety of report formats. The S.M.A.R.T.® system provides amazing reporting flexibility while maintaining focus on the critical issues identified by the survey. And to top off our promise of providing insight and easing frustration, the S.M.A.R.T.® system even provides initial suggestions on how to best address your critical issues.


What People Are Saying

The Survey Institute has helped us take our survey process to a much higher level. By offering robust communication tools and training, they have aided our organization in seeing significant measurable improvement in associate satisfaction. Their on-line tools and reporting capability offer a broad array of ways to drill into the data in a way that surpasses what I’ve seen from other companies. Their expertise and willingness to customize as needed exceeded our expectations. When we are searching for fresh approaches, we know we can call their team to discuss national and international trending and brainstorm new ideas. The Survey Institute has been a wonderful partner in helping us improve the quality of work life for our associates.
Mary Ann Sutherland

Vice President, Human Resources, DST Output, Inc.

We have utilized The Survey Institute for several years and are always pleased with the exceptional customer service. All phases of our survey projects have been handled professionally, and always with the customer in mind.
Celia Humphreys, RHIT, CCS, CPHQ

Swope Health Services

The Survey Institute was instrumental in assisting us with ensuring we had the best data possible to build a checking product that would be best in class and best in market.
Michelle R. Rosner

Senior V.P. of Corporate Communications, 1st Financial Federal Credit Union

We're Here To Help!


4406 Spotted Fawn Court
Wentzville, MO 63385


(636) 332-2510